Consumer-centric Data Analyst



Customer Segmentation Analysis
Client: The Popcorn Factory
Tools: SPSS
Project Scope:
•The Popcorn Factory has been providing premium popcorn and snacks since 1979
•However, its revenue has dropped by 8.7% from 2013 to 2015
•Objective: Increase revenue by 5% in the next four quarter
Our Approach:
•Analyzed more than 90K customer level data from the company and identified customer segments by decile analysis, RFM model, fixed basis analysis and cluster analysis with SPSS
• Identified behavioral characteristics of target segments, and developed corresponding marketing strategies that tailor to their interest to achieve the marketing objective of increasing total revenue by 5% from 2015 to 2016
Please click here for the full presentation